As we approach the end of 2020, these are some of the business trends to continue to watch.
Many of these business trends will have spill-over effects in 2021.
1. Remote work: the new normal
2. Businesses embrace the gig economy
3. Sorry, but AI will not take over the customer experience
4. Bots to the rescue
5. Emphasis on personalized customer service
6. Businesses prioritize employee wellness
7. Small businesses ramp up digital marketing
8. User reviews will be king
9. Stories take over the newsfeed
10. Voice: the way forward
11. Big data for small businesses
12. The launch of 5G
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