The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; A report by the National Retail Federation found 75% of U.S. consumers expect free shipping even on orders under $50, up from 68% in 2017. So, how should your e-commerce business […]

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The next Chinese New Year, falling on Saturday, January 25, is an auspicious occasion but also an event that promises to slow your company’s production and create supply-chain disruptions before, during, and after the holiday. Ushering in the Year of the Rat, factories in mainland China and Hong Kong typically shut down for approximately three […]

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For U.S. companies trading globally, these are uncertain times. Whether you’re a large exporter, a mid-sized manufacturer, or a growing e-commerce venture that’s quickly building cross-border success, you know the tremendous benefits that international commerce brings to the table—and to your bottom line. But you have also witnessed social, political and economic shifts that can […]

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The stress of the holiday season can hamper the productivity of even your most engaged employees. All the more reason for employers to keep employees inspired through the holidays. Consider these five tips to creatively and effectively motivate employees during the holidays: 1. Write an appreciation letter to each employee. Look back over the year and […]

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Use these six tips while shipping this holiday season to keep your customer service reputation high—and your employee’s stress low. For most small businesses, the holiday season can be a bit of a blessing and a curse. The increased sales are great, but that also means increased time and stress. And for small businesses that […]

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For U.S. companies trading globally, these are uncertain times. Whether you’re a large exporter, a mid-sized manufacturer, or a growing e-commerce venture that’s quickly building cross-border success, you know the tremendous benefits that international commerce brings to the table—and to your bottom line. But you have also witnessed social, political and economic shifts that can […]

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The holiday season is a critical period for most U.S. businesses, especially as more companies leverage the power of e-commerce to expand their international customer base.  With e-commerce sales over the 2018 holidays totaling $126 billion, up from $108.2 billion in 2017, and 63% of shoppers around the world saying they will make most of their holiday purchases […]

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About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer. They would ask questions such as: How can we afford to go faster when everyone gets free shipping? Can I improve my conversion rates if I offer […]

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Robot dexterity Robots are teaching themselves to handle the physical world. For all the talk about machines taking jobs, industrial robots are still clumsy and inflexible. A robot can repeatedly pick up a component on an assembly line with amazing precision and without ever getting bored—but move the object half an inch, or replace it […]

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Commencing e-commerce sales across international borders taps your company’s full potential and unlocks a whole new market for your products. Achieving positive results from global e-commerce expansion isn’t automatic, but there are ways to maximize your chances for success. While there is more to it than just ensuring your website is accessible in another country, […]

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