If your small business wants to expand its e-commerce offerings to the world, plan to approach the process methodically and strategically. That means entering the leading regional markets in a new continent is especially important. If you’re thinking about selling in South America, doing business in Argentina should be a top consideration. With a large […]

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Use these six tips while shipping this holiday season to keep your customer service reputation high—and your employee’s stress low. For most small businesses, the holiday season can be a bit of a blessing and a curse. The increased sales are great, but that also means increased time and stress. And for small businesses that […]

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About two years ago, I started hearing an increasing number of brands ask me questions about customer experience with shipping, specifically regarding the delivery speed to the customer. They would ask questions such as: How can we afford to go faster when everyone gets free shipping? Can I improve my conversion rates if I offer […]

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Robot dexterity Robots are teaching themselves to handle the physical world. For all the talk about machines taking jobs, industrial robots are still clumsy and inflexible. A robot can repeatedly pick up a component on an assembly line with amazing precision and without ever getting bored—but move the object half an inch, or replace it […]

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If you have a global e-commerce business that sources low-value parts from other countries, then you should pay attention to the de minimis value threshold. This rule applies to the value of non-originating materials that can be shipped into the U.S. before duties and taxes are assessed. You’ll want to keep a watchful eye on potential changes in the tariffs […]

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Over the course of its history, the United States Postal Service has employed women as postmasters – from a single woman at the birth of the country in 1775 until today, when more women than men head United States Post Offices. Although sometimes popularly referred to as “postmistresses,” their official title always has been “postmaster.” […]

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What is customs clearance? *Note: The information in this blog pertains to international shipments sent through Canada Post to partner posts via the postal clearance system. Items sent by other carriers are subject to the commercial clearance process and may have different requirements.  Once an international shipment arrives at its destination country, it must clear […]

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Today’s shoppers are accustomed to instant gratification when they shop online: they want their purchases to reach them fast and at minimal cost. This puts a lot of pressure on e-commerce merchants to come up with a shipping pricing strategy that will drive shopper conversion but also not break the bank. Knowing the correct amount […]

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If there is one element in the fashion business that never goes out of style, it’s your customers.  That of course, is the goal: to keep them coming back for more, and to make sure they’re up-to-date on what you’re designing and selling.  Regardless of trends in global sales or advances in the way that […]

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