Holiday Shipping Schedule It’s officially the holiday season, for online sellers this is the crucial time to successfully plan your shipping strategies.  From organized buyers that shop way ahead of time to last-minute shoppers that make purchases days before December 25, you want to ensure their delivery arrives on time. Know the holiday schedule for […]

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Whether your company has one employee or 100, you might be surprised to learn that the most direct route to success may take you all the way around the world. That’s because e-commerce and advances in logistics have made global trade easier, faster and more cost-effective for businesses of all sizes – and for the customers they […]

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The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping when shopping online, according to a study […]

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For online merchants, a clear, easy-to-spot returns policy is increasingly important. How you choose to handle returns, and how effectively you communicate your returns policy to your staff and customers, can make or break sales. It keeps customers coming back for more. If they find your policy unclear, it can prompt them to abandon their […]

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How much do you really know about what your customers do when they visit your online store? Can you say with confidence that you understand why so many of them leave your site right before checkout? The issue might lie in how you present your shipping fees. Recent Canada Post research concludes that 64% of […]

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Modern technology allows even the smallest e-commerce retailer to reach the entire world. Still, instead of pursuing an entire planet of potential customers, many small to medium sized businesses don’t sell beyond their own borders. Some are deterred by the belief that international sales are too complex, while others feel it’s beyond the capacity of […]

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2.3 trillion is a big number. It’s also a number that should motivate your business to consider an international e-commerce strategy, because 2.3 trillion dollars is the amount that was spent on retail e-commerce around the globe in 2017. That’s an increase of almost six percent over the previous year, and research suggests that the future holds […]

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Consider this: according to research by Zendesk, as many as 88% of people said an online customer service review had influenced their decision to buy. For your business, that can mean only one thing – it’s time to make customer service and engagement a top priority, especially if your operations are e-commerce-only, meaning you don’t actually meet […]

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During the holiday season, shoppers are on the hunt for the best possible deals. By strengthening sales promotions with shipping offers, particularly free shipping, forward-looking merchants can cut through the noise and stand out from the competition. We know that shoppers routinely compare prices across merchant sites before making a purchase, and that shipping costs […]

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E-commerce retailers love the Christmas season’s sales surge – less-loved is the inevitable wave of January returns. The “boomerang” month after the holidays sees more returns than any other time of the year. But prepared online retailers can leverage these returns to create satisfied customers beyond the holiday season, loyal for years to come. Just […]

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