Both small merchants and large retailers know from experience that global e-commerce is huge, and still growing. Over the course of the last three years, online sellers have witnessed another powerful trend first-hand: the rapid rise of mobile commerce. The statistics corroborate what e-tailers are seeing from their own website analytics: more consumers worldwide are shopping and buying […]

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When starting out with a small or medium-sized business, you’re likely to focus on finding Canadian customers first. Once you’re ready, the next step in your growth journey could be choosing to sell to international buyers. A wide world of fast-growing opportunities awaits those who choose this path: research shows worldwide e-commerce is growing by […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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Many people resort to last minute Christmas shopping – either because they forgot someone on their list, are hoping to take advantage of pre-Boxing Day sales, or simply because it’s their holiday tradition. Given the tight timelines, last-minute shoppers may opt for in-store purchases– rather than online shopping– to avoid any missteps. After all, the stakes are high: ordering […]

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Are you moving to ramp up your company’s e-commerce strategy in 2017? If so, you aren’t alone. A recent customer survey by DHL found that 57 percent of respondents plan to target e-commerce as their top sales strategy in the year ahead.  So if your business is prioritizing online transactions, you are in good company […]

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For most of us, the summer heat is still in full swing, and thoughts of clear lakes, cool oceans and sandy beaches are hard to resist. But for retailers, including the biggest and smallest online sellers, there is something more important to think about – namely, holiday shipping. While it may seem early, the fact […]

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For more than 50 years, the Small Business Administration’s National Small Business Week has promoted the accomplishments of entrepreneurs across the country. The week recognizes not only the value that small companies bring to the marketplace, but also just how much they are evolving in today’s global economy. How are U.S. businesses changing to meet the demands […]

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Going south Selling to the U.S. is a natural step for the growth of many Canadian e-commerce business owners. In fact, due to the enormous amount of potential customers stateside, combined with a strong U.S. dollar making Canada more attractive to American shoppers, it often means the difference between limited success and fantastic growth. But even […]

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Over the past few years, Canadian e-commerce merchants have been taking steps to improve their returns experience by enhancing the clarity, simplicity and convenience in their returns policies. Yet there’s still a gap between online shopper expectations and reality. Online shoppers are looking to return their products for free, while most merchants still require them […]

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There’s something special about receiving a package in the mail. Yet, the ubiquitous brown cardboard box stuffed with bubble-wrap that consumers have come to expect from e-commerce retailers may not cut it anymore. According to a recent report by Dotcom Distribution, packaging is playing an increasing role in consumer loyalty. Forty per cent of shoppers surveyed […]

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