This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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WASHINGTON — The United States Postal Service filed notice with the Postal Regulatory Commission (PRC) of price changes to take effect Jan. 21, 2018. The new prices, if approved, include a one cent increase in the price of a First-Class Mail Forever stamp from 49 cents to 50 cents. Postcard stamps and metered letters would […]

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Starting January 2018, the province’s minimum wage will go from $11.60 to $14 per hour. A further increase to $15 per hour on January 1, 2019 is expected to be followed by annual rises at the rate of inflation thereafter. Premier Kathleen Wynne has pledged to support small business owners dealing with a higher minimum […]

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More companies than ever before are harnessing the power of e-commerce to reach customers around the globe. In fact, according to a report by DHL entitled The 21st Century Spice Trade: A Guide to Cross-border E-Commerce Opportunity, international e-commerce could grow at twice the rate of domestic online retail in the period leading up to 2020.  If you are […]

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Did you know that January is National Get Organized month? The New Year is a great time for making personal and professional resolutions, and getting organized is an essential component in helping you achieve new goals and resolutions for your small business. Starting 2018 with a clean slate sets you up to be more productive and […]

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Every day more and more Canadians make the leap to buy online. More importantly though, the country’s existing online shoppers are clearly maturing and growing, purchasing with far greater frequency. That’s right: Sustainable e-commerce growth is no longer dependent on first-time buyers. Instead, it’s increasingly coming from experienced, confident shoppers purchasing more goods, more often. […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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As we change the calendar and welcome 2018, it’s the perfect time for self-reflection and goal-setting. And it doesn’t have to be all about exercising more often or giving up that bad habit. Beyond personal changes, the start of another new year is an excellent opportunity for professional growth, too. Eager to boost your business […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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When it comes to corporate social responsibility (CSR), the question for business leaders today is not whether to pursue it, but how to integrate its principles into the core of their operations, and how to ensure that real change and social progress are the results. In other words, having a basic program to give back […]

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