If your small business wants to expand its e-commerce offerings to the world, plan to approach the process methodically and strategically. That means entering the leading regional markets in a new continent is especially important. If you’re thinking about selling in South America, doing business in Argentina should be a top consideration. With a large […]

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Holiday Shipping Schedule It’s officially the holiday season, for online sellers this is the crucial time to successfully plan your shipping strategies.  From organized buyers that shop way ahead of time to last-minute shoppers that make purchases days before December 25, you want to ensure their delivery arrives on time. Know the holiday schedule for […]

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The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping when shopping online, according to a study […]

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For both businesses and consumers, it’s wise to keep cybersecurity top of mind. Recent news of a massive security breach at Facebook reminds us that awareness, action and investment remain essential if we want to keep online information safe. For businesses in the age of e-commerce, failing to take continuous steps to improve and maintain security can mean […]

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How much do you really know about what your customers do when they visit your online store? Can you say with confidence that you understand why so many of them leave your site right before checkout? The issue might lie in how you present your shipping fees. Recent Canada Post research concludes that 64% of […]

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It’s easy to get started in e-commerce, as there are no barriers to entry, but there are definitely barriers to success. Especially as most businesses take time before they become profitable. E-commerce giant Amazon famously took nine years before seeing its first profitable year. Elon Musk waited a full decade before Tesla Motors had a […]

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What does a packer do? Packers take order items from the pickers (the staff who walk around and collect the products for each customer’s order), package them for shipping, add an invoice, apply the shipping label and send the product to the spot where it will be picked up by your shipping carrier. Tip: You […]

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The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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Starting January 2018, the province’s minimum wage will go from $11.60 to $14 per hour. A further increase to $15 per hour on January 1, 2019 is expected to be followed by annual rises at the rate of inflation thereafter. Premier Kathleen Wynne has pledged to support small business owners dealing with a higher minimum […]

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