The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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Modern technology allows even the smallest e-commerce retailer to reach the entire world. Still, instead of pursuing an entire planet of potential customers, many small to medium sized businesses don’t sell beyond their own borders. Some are deterred by the belief that international sales are too complex, while others feel it’s beyond the capacity of […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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As we change the calendar and welcome 2018, it’s the perfect time for self-reflection and goal-setting. And it doesn’t have to be all about exercising more often or giving up that bad habit. Beyond personal changes, the start of another new year is an excellent opportunity for professional growth, too. Eager to boost your business […]

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Both small merchants and large retailers know from experience that global e-commerce is huge, and still growing. Over the course of the last three years, online sellers have witnessed another powerful trend first-hand: the rapid rise of mobile commerce. The statistics corroborate what e-tailers are seeing from their own website analytics: more consumers worldwide are shopping and buying […]

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When starting out with a small or medium-sized business, you’re likely to focus on finding Canadian customers first. Once you’re ready, the next step in your growth journey could be choosing to sell to international buyers. A wide world of fast-growing opportunities awaits those who choose this path: research shows worldwide e-commerce is growing by […]

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Properly staffing your business is crucial year-round, and especially so during the holidays. Hiring the right workers and giving them the right training can have countless positive effects on your operations. With the right staff, shipments could be picked, packed and shipped faster. Stock rooms and warehouses could remain orderly and organized. Employees would more […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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Many people resort to last minute Christmas shopping – either because they forgot someone on their list, are hoping to take advantage of pre-Boxing Day sales, or simply because it’s their holiday tradition. Given the tight timelines, last-minute shoppers may opt for in-store purchases– rather than online shopping– to avoid any missteps. After all, the stakes are high: ordering […]

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With all the uncertainties of recent years around globalization and international trade, one thing remains absolutely certain: we will all continue to trade across borders and, e-commerce is only continuing to thrive. In fact, a recent customer survey by DHL found that 57 percent of respondents plan to leverage e-commerce as their top sales strategy in 2017. […]

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