For retailers, returns are a necessarily evil that comes at the end of each holiday shopping season, but it appears even more holiday purchases are being returned this time around. That’s because American consumers did more of their holiday shopping online in 2016, and online purchases are returned in greater numbers, compared to traditional in-store […]

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Etsy’s Mike McGuire, a Program Analyst on the Shipping & Order Management team, published the following post on the Etsy Seller Handbook: At the beginning of every calendar year, most shipping providers make changes to their rates and services. We know these changes have a big impact on your shops, and want to make sure […]

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As gifts start to arrive on porches, it can be easy for criminals to take advantage of the situation.So we are putting together the following list of tips for receiving gifts in the mail: 1. Pick it up at your local post office. USPS, FedEx, and UPS all offer a service to hold your package at […]

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Black Friday’s online sales beat estimates as shoppers moved online for the shopping holiday, with mobile devices driving more purchases than ever, according to Adobe Digital Insights. In addition, this year’s online sales shattered 2015’s record as the convenience of mobile likely spurred more shoppers to make purchases remotely, rather than navigating crowded brick-and-mortar locations. Black […]

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Tip 1:  Figure out what the holidays are for. You need to get to the core question of “what are the holidays for?” Family time, gift-giving, activities, shows. Distinguish between traditions and habits. Traditions: Something we hand down.  Things we do every season that are deeply important to us. Habits: An acquired behaviour that is […]

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Dive Brief: Shoppers these days expect a variety of perks from retailers, and shipping is at the top of that list, according to Deloitte’s 31st annual holiday survey of consumer spending intentions and trends, released Thursday. Deloitte said 42% of shoppers consider three- to four-day shipping “fast” – a significant drop from the 63% who […]

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Being ‘agile and lean’ When Lana Hopkins launched her online store Mon Purse in 2014, she had little idea that two years later she would have department store concessions at Myer in three states and a shop in Sydney. But a year after launching her business, she met a New York-based retailer a little further […]

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The Internet gallops ahead as the top shopping destination More consumers than ever before plan to shop online for gifts in Deloitte’s survey. Half (50 percent) of survey respondents plan to shop online for gifts, giving the Internet a bigger lead than ever over discount/value department stores (43 percent), which rank as the No. 2 […]

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As the Liberal government once again considers raising the $20 threshold on foreign goods Canadians can purchase online and import without incurring taxes and duties, polling released this week by Nanos shows the move would have the public’s backing. Conducted at the end of September and barely noticed when it was released Monday, the Nanos […]

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While many luxury brands were slow to take on eCommerce in the beginning, the sector is now leading the charge in luxury sales growth at 7 percent penetration in 2016, according to Bain & Company. Startup culture, digital, peer-to-peer marketplaces and off-price retailers have paved the way for consumers to find a discount or cheaper […]

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