No matter when it happens or how long it lasts, nearly every business endures an annual stretch when sales slow down. Off-season slumps can be especially tough on small business owners, some of whom struggle to survive the temporary drop in revenue. If your small business deals with a yearly swoon, you don’t have to […]

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The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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Did you know that January is National Get Organized month? The New Year is a great time for making personal and professional resolutions, and getting organized is an essential component in helping you achieve new goals and resolutions for your small business. Starting 2018 with a clean slate sets you up to be more productive and […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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Properly staffing your business is crucial year-round, and especially so during the holidays. Hiring the right workers and giving them the right training can have countless positive effects on your operations. With the right staff, shipments could be picked, packed and shipped faster. Stock rooms and warehouses could remain orderly and organized. Employees would more […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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Many people resort to last minute Christmas shopping – either because they forgot someone on their list, are hoping to take advantage of pre-Boxing Day sales, or simply because it’s their holiday tradition. Given the tight timelines, last-minute shoppers may opt for in-store purchases– rather than online shopping– to avoid any missteps. After all, the stakes are high: ordering […]

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When it comes to corporate social responsibility (CSR), the question for business leaders today is not whether to pursue it, but how to integrate its principles into the core of their operations, and how to ensure that real change and social progress are the results. In other words, having a basic program to give back […]

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For more than 50 years, the Small Business Administration’s National Small Business Week has promoted the accomplishments of entrepreneurs across the country. The week recognizes not only the value that small companies bring to the marketplace, but also just how much they are evolving in today’s global economy. How are U.S. businesses changing to meet the demands […]

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During the holiday season, shoppers are on the hunt for the best possible deals. By strengthening sales promotions with shipping offers, particularly free shipping, forward-looking merchants can cut through the noise and stand out from the competition. We know that shoppers routinely compare prices across merchant sites before making a purchase, and that shipping costs […]

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