No matter when it happens or how long it lasts, nearly every business endures an annual stretch when sales slow down. Off-season slumps can be especially tough on small business owners, some of whom struggle to survive the temporary drop in revenue. If your small business deals with a yearly swoon, you don’t have to […]

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The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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The Chinese New Year falls on February 16 this year, so your global commerce preparations should begin now. In China, this holiday is equivalent to our Christmas, Thanksgiving and the Super Bowl combined. China is the third largest export partner with the United States after Canada and Mexico, and the fastest-growing major destination for U.S. […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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Both small merchants and large retailers know from experience that global e-commerce is huge, and still growing. Over the course of the last three years, online sellers have witnessed another powerful trend first-hand: the rapid rise of mobile commerce. The statistics corroborate what e-tailers are seeing from their own website analytics: more consumers worldwide are shopping and buying […]

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When starting out with a small or medium-sized business, you’re likely to focus on finding Canadian customers first. Once you’re ready, the next step in your growth journey could be choosing to sell to international buyers. A wide world of fast-growing opportunities awaits those who choose this path: research shows worldwide e-commerce is growing by […]

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Properly staffing your business is crucial year-round, and especially so during the holidays. Hiring the right workers and giving them the right training can have countless positive effects on your operations. With the right staff, shipments could be picked, packed and shipped faster. Stock rooms and warehouses could remain orderly and organized. Employees would more […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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When it comes to corporate social responsibility (CSR), the question for business leaders today is not whether to pursue it, but how to integrate its principles into the core of their operations, and how to ensure that real change and social progress are the results. In other words, having a basic program to give back […]

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