Global e-commerce sales are on the rise. In 2014 they hovered at around $1.3 trillion, and are expected to skyrocket to $4.5 trillion by 2021 – a 246% increase. This growth isn’t exclusive to traditional e-commerce segments like fashion, health, and beauty. Emerging segments like subscription boxes are also finding success. Over the last few years, online […]

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U.S. exports are on the move. The question is, where are they going? The first answer is: Up. According to the U.S. Department of Commerce, in December 2017 exports rose $3.5 billion over the previous month, to more than $203 billion. Today, more than 300,000 American companies are bringing their goods to global customers, and nearly 98 percent of […]

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The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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The Chinese New Year falls on February 16 this year, so your global commerce preparations should begin now. In China, this holiday is equivalent to our Christmas, Thanksgiving and the Super Bowl combined. China is the third largest export partner with the United States after Canada and Mexico, and the fastest-growing major destination for U.S. […]

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WASHINGTON — The United States Postal Service filed notice with the Postal Regulatory Commission (PRC) of price changes to take effect Jan. 21, 2018. The new prices, if approved, include a one cent increase in the price of a First-Class Mail Forever stamp from 49 cents to 50 cents. Postcard stamps and metered letters would […]

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Starting January 2018, the province’s minimum wage will go from $11.60 to $14 per hour. A further increase to $15 per hour on January 1, 2019 is expected to be followed by annual rises at the rate of inflation thereafter. Premier Kathleen Wynne has pledged to support small business owners dealing with a higher minimum […]

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Every day more and more Canadians make the leap to buy online. More importantly though, the country’s existing online shoppers are clearly maturing and growing, purchasing with far greater frequency. That’s right: Sustainable e-commerce growth is no longer dependent on first-time buyers. Instead, it’s increasingly coming from experienced, confident shoppers purchasing more goods, more often. […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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Both small merchants and large retailers know from experience that global e-commerce is huge, and still growing. Over the course of the last three years, online sellers have witnessed another powerful trend first-hand: the rapid rise of mobile commerce. The statistics corroborate what e-tailers are seeing from their own website analytics: more consumers worldwide are shopping and buying […]

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