Global e-commerce sales are on the rise. In 2014 they hovered at around $1.3 trillion, and are expected to skyrocket to $4.5 trillion by 2021 – a 246% increase. This growth isn’t exclusive to traditional e-commerce segments like fashion, health, and beauty. Emerging segments like subscription boxes are also finding success. Over the last few years, online […]

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Like magic, a good point of sales (POS) system works in the background, saving the business owner time and helping to ensure that the store’s inventory management is at peak performance. Choosing the right POS, or assessing if your current POS is meeting your needs, is essential for your business. POS systems typically fall into […]

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The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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The Chinese New Year falls on February 16 this year, so your global commerce preparations should begin now. In China, this holiday is equivalent to our Christmas, Thanksgiving and the Super Bowl combined. China is the third largest export partner with the United States after Canada and Mexico, and the fastest-growing major destination for U.S. […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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As we change the calendar and welcome 2018, it’s the perfect time for self-reflection and goal-setting. And it doesn’t have to be all about exercising more often or giving up that bad habit. Beyond personal changes, the start of another new year is an excellent opportunity for professional growth, too. Eager to boost your business […]

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Both small merchants and large retailers know from experience that global e-commerce is huge, and still growing. Over the course of the last three years, online sellers have witnessed another powerful trend first-hand: the rapid rise of mobile commerce. The statistics corroborate what e-tailers are seeing from their own website analytics: more consumers worldwide are shopping and buying […]

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When running a busy e-commerce company, it’s easy to just do what gets the orders out the door and not consider how to make your operations more efficient. Be it in your basement or back of your physical retail space, it’s worth asking: is your existing fulfillment space still doing the job? Can you find […]

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For most of us, the summer heat is still in full swing, and thoughts of clear lakes, cool oceans and sandy beaches are hard to resist. But for retailers, including the biggest and smallest online sellers, there is something more important to think about – namely, holiday shipping. While it may seem early, the fact […]

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