The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; 70 percent of shoppers have the expectation of receiving free shipping during the holidays, and 83 percent of consumers search for free shipping when shopping online, according to a study […]

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For both businesses and consumers, it’s wise to keep cybersecurity top of mind. Recent news of a massive security breach at Facebook reminds us that awareness, action and investment remain essential if we want to keep online information safe. For businesses in the age of e-commerce, failing to take continuous steps to improve and maintain security can mean […]

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If you are in e-commerce, you need to ensure that your 2019 business plan explores the potential of international sales and marketing. If you don’t at least evaluate your global opportunities, you risk falling behind your competition. You also could miss a critical chance to expand your sales exponentially. That’s because, as a DHL report reveals, cross-border e-commerce […]

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For online merchants, a clear, easy-to-spot returns policy is increasingly important. How you choose to handle returns, and how effectively you communicate your returns policy to your staff and customers, can make or break sales. It keeps customers coming back for more. If they find your policy unclear, it can prompt them to abandon their […]

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So, Well done. You’ve done it. You’ve finally got a polished e-commerce store complete with, carefully curated content and a wide variety of in-demand products on offer. Before you put your feet up and relax, remember, ut failing to pay attention to how those goods get to your customers can put all that hard work […]

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How much do you really know about what your customers do when they visit your online store? Can you say with confidence that you understand why so many of them leave your site right before checkout? The issue might lie in how you present your shipping fees. Recent Canada Post research concludes that 64% of […]

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Modern technology allows even the smallest e-commerce retailer to reach the entire world. Still, instead of pursuing an entire planet of potential customers, many small to medium sized businesses don’t sell beyond their own borders. Some are deterred by the belief that international sales are too complex, while others feel it’s beyond the capacity of […]

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The holiday season can be one of the most profitable times of the year for your business, but it can also be difficult to navigate. Shoppers are on the hunt for the best deals and competition is fierce. With so many enticing promotions everywhere you look, it can be challenging to stand out. Since 2013, […]

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Consider this: according to research by Zendesk, as many as 88% of people said an online customer service review had influenced their decision to buy. For your business, that can mean only one thing – it’s time to make customer service and engagement a top priority, especially if your operations are e-commerce-only, meaning you don’t actually meet […]

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If your business is global, then you know how complex the border clearance process can be. For those that import goods into the U.S., complying with U.S. Customs and Border Protection (CBP) requirements for each and every shipment can make the difference between speedy satisfaction and difficult delays. In fact, 80 percent of delayed shipments can […]

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