The holidays might be over but the package returns season is in high gear. It kicked off in mid-December, shortly after the first wave of holiday deliveries, and is expected to run through most of this month. Returns track with the online retail market — as shopping online grows, so, too, do package returns. About […]

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This post focuses on free shipping and its halo effect. It is designed to help retailers master the six key drivers that are directly linked to online shopper loyalty, and identify and resolve gaps in their customer experience.  The online shopping experience is composed of many important layers, but most merchants struggle to excel at […]

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Modern technology allows even the smallest e-commerce retailer to reach the entire world. Still, instead of pursuing an entire planet of potential customers, many small to medium sized businesses don’t sell beyond their own borders. Some are deterred by the belief that international sales are too complex, while others feel it’s beyond the capacity of […]

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The Chinese New Year falls on February 16 this year, so your global commerce preparations should begin now. In China, this holiday is equivalent to our Christmas, Thanksgiving and the Super Bowl combined. China is the third largest export partner with the United States after Canada and Mexico, and the fastest-growing major destination for U.S. […]

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WASHINGTON — The United States Postal Service filed notice with the Postal Regulatory Commission (PRC) of price changes to take effect Jan. 21, 2018. The new prices, if approved, include a one cent increase in the price of a First-Class Mail Forever stamp from 49 cents to 50 cents. Postcard stamps and metered letters would […]

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Starting January 2018, the province’s minimum wage will go from $11.60 to $14 per hour. A further increase to $15 per hour on January 1, 2019 is expected to be followed by annual rises at the rate of inflation thereafter. Premier Kathleen Wynne has pledged to support small business owners dealing with a higher minimum […]

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More companies than ever before are harnessing the power of e-commerce to reach customers around the globe. In fact, according to a report by DHL entitled The 21st Century Spice Trade: A Guide to Cross-border E-Commerce Opportunity, international e-commerce could grow at twice the rate of domestic online retail in the period leading up to 2020.  If you are […]

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Did you know that January is National Get Organized month? The New Year is a great time for making personal and professional resolutions, and getting organized is an essential component in helping you achieve new goals and resolutions for your small business. Starting 2018 with a clean slate sets you up to be more productive and […]

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Every day more and more Canadians make the leap to buy online. More importantly though, the country’s existing online shoppers are clearly maturing and growing, purchasing with far greater frequency. That’s right: Sustainable e-commerce growth is no longer dependent on first-time buyers. Instead, it’s increasingly coming from experienced, confident shoppers purchasing more goods, more often. […]

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Canadians are shopping online more often, and their expectations for a good online shopping experience are on the rise. They want a simple ordering and delivery process. To keep them coming back for more, merchants need to meet or exceed their receiving experience expectations. We surveyed 5,000 Canadian online shoppers to find out what factors […]

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